Professional Experience
2004 - 2006 Telstra Corporation Limited
Group Manager, Document Management/Principal Specialist Advisor, Governance and Compliance
Lead in development of policies, tactical plan and long-term strategy for dealing with the challenges and risk of unmanaged documents, emails and other unstructured data, working within the Office of the Company Secretary. Central role in development of Information Asset Management enterprise blueprint, working closely with technology groups and business teams in determining practical business and functional requirements of systems, and lead participant in vendor assessment process.
Key Achievements:- Formal recognition by Company Secretary of significant achievement in gaining agreement amongst all parts of the company on strategy for managing unstructured data
- Developed Interim and Tactical Roadmaps to address identified risks with lack of controls around management of unstructured data and records, liaising with Enterprise Architecture, Corporate Solutions, Storage Technologies, Legal Services and Corporate Security and Investigations groups, amongst others to produce effective agreed plans
- Developed an integrated policy framework for the management of unstructured data and records company-wide
- Wrote recently-adopted Business Documents and Email: Retention, Storage and Backup company policy
- Central expert role in development of enterprise Information Asset Management Blueprint
- Key role in establishment of email journalling for Telstra Executive Team
- Drove, as business owner, establishment of 80-20 Document Manager as the primary document management system across a wide range of business teams, including change management programs
2001 - 2004 Telstra Corporation Limited, under contract from Blake Dawson Waldron
Business Program Manager, Group Knowledge Exchange
Lead role in managing a broad programme of work across numerous projects in conjunction with ITS Solution Delivery Centre. Strategic and tactical advice to Legal & Regulatory Business Unit in relation to business process improvement and the use of technology in such improvement. Successfully developed and implemented wide-ranging change management strategies and plans. Mentoring and advice on knowledge management systems and business utilisation to General Counsel and senior managers in Business Unit.
Key Achievements:- Steered successful adoption of 80-20 Document Manager in Legal & Regulatory Business Unit
- Drove design, development and implementation of in-house myLeOn® Matter Management system
- Significant role in commercialization of myLeOn by third party
- Led, from conception to implementation, successful adoption of Xerox FlowPort online scanning system, achieving exceptional productivity and process improvements
- Championed design and development of Knowledge Retriever, a single search interface for all information repositories for all Business Unit staff
1999 - 2000 LawNow Limited
Internet startup providing online content and services to Legal ProfessionalsNational Development Manager
Directed and co-ordinated software and product development activities of four teams of software developers - two in Brisbane (one internal and one external), one each in Sydney and Perth - producing rapid development of leading-edge Web-based legal software systems for both law firms and courts. Member of Senior Management Team reporting to Board and raising initial capital and R&D grant. Developed and managed product development and IT system support budgets. Managed relationship with commercial ISP, providing the platform for delivery of all of LawNow's offerings. Assisted with proposal development and pre-sales presentations to major prospects.
1999 Blake Dawson Waldron
Senior Lawyer, Legal Technology Group
Consultant to firm's clients on use of technology in delivering legal services. Contributed to development of systems and researched new technologies. Worked with firm's litigators on litigation support matters using Ringtail Casebook software. Developed legal content for Web site of Just About Everything A Manager Needs To Know. Assisted with content and systems development for SALT (Self-Assisted Learning Tool). Mentored staff with respect to adoption of new technologies.
1991 - 1998 Independent Consultant
Leading consultant to law firms, corporates and government on improving knowledge worker productivity through use of technology
Clients included all of top 60 law firms in Australia and New Zealand plus Bank of Queensland, CRA, Queensland Government and numerous regional law firms in four States from Cairns to Adelaide. Consulting/developing/distributing/reselling systems for document management, document assembly, law practice management, and litigation support. Numerous quantified successes in dramatically improving productivity through systems and process redesign.
1977 - 1991 Clayton Utz (formerly Henderson Trout)
Solicitor, Partner and Managing Partner
Commercial/finance lawyer, including 3 years as firm's initial full-time managing partner. Oversaw radical restructuring of governance and management processes, establishing firm as one of the leading Australian law firms in moving to a corporate management model. Designed and implemented an office automation system that won the prestigious Australian Information Technology Award (AITA) for Office Automation Site of the Year across all industries. President of the Queensland Office Automation Association, and lectured widely for the Queensland Law Society on using technology in the practice of law.
Professional Affiliations & Memberships
- Australian Institute of Management (AIM)
- Association of Computing Machinery (ACM)
- Institute of Electrical and Electronic Engineers (IEEE)
- American Institute of Information Management (AIIM)
